Delete your account
You can delete your WagonWise driver account yourself, in the app, at any time.
In the app (quickest)
- Open WagonWise and sign in.
- Go to the More tab.
- Choose Delete account and confirm.
It takes effect straight away and you are signed out everywhere.
If you can't use the app
Email [email protected] from the address, or about the phone number, that you sign in with, and ask us to delete your account. We may ask you to confirm it is you. We will do it and reply within one month, usually much sooner.
What is deleted
- Your sign-in details (email address or phone number).
- Your name, if you gave one, and any label a company gave you.
- Your vehicle profiles.
- Your planned routes and trips.
- Your feedback.
- Your phone's notification code, so alerts stop.
- Your links to any company you drive for.
What stays
- Hazard, traffic and parking reports you made. They stay so other drivers keep the warnings, with nothing linking them to you.
- Job records a company holds. If you drove for a company, its job records belong to that company, which decides how long to keep them. Ask the company about those.
Positions recorded on jobs are deleted automatically after 30 days in any case. More detail is in our privacy notice.